Protecting your privacy is very important to us. Our goal is to treat the personal information you provide to us with the upmost respect and in accordance with the EU General Data Protection Regulation 2016/679 (GDPR) and the policy of the Council or Housing Association whose site you are contacting us through. This Privacy Policy explains how personal information about you may be collected, used, or disclosed as a consequence of your activities on this Site. By accessing, using and/or downloading materials from or sending or posting materials to this Site, you agree on your own behalf and on behalf of each entity on whose behalf you act, to the terms of this Privacy Policy and to the practices for the collection, use or disclosure of your personal information as described here. Please note that this Site is also governed by the Terms and Conditions of Use. We urge you to review the Terms and Conditions of Use before proceeding further on this Site.

Information collected & how it is used

You can visit this Site without telling us who you are or revealing any information about yourself, including your email address. In this case, our Web server may collect the name, address, the IP address and domain you used to access this Site, the type and version of browser and operating system you are using, and the website you came from and visit next. This information is used by us to measure the number of visits, average time spent, page views, and other statistics about visitors to this Site in general. We may also use this data to monitor site performance for systems administration purposes, to make this Site easier and more convenient to use and to report information in aggregate form to our advisers (e.g. how many visitors log in to this Site). We only link IP addresses if you are using an online form and the session information is recorded against your application. Personal information collected via online forms will only be used for the purpose indicated and for research purposes to improve the service and will be held in a secure manner. Any information submitted to the Websites by visitors shall be used by Home Connections in accordance with the GDPR. Any visitor who submits information to the Websites warrants that the information provided is complete, true and accurate in all respects.
Information collected when you bid for a property
The information you have provided in making a housing application is legally managed by the Borough or Housing Association you have applied to. It can be made available to your own landlord, medical assessors or fraud prevention services for the purpose of verifying your details and circumstances. If you bid for a property owned by a Housing Association or any other landlord than the one you are registered with, some of your relevant personal information may be made available to them. If you are a successful bidder, details will be provided to allow the landlord to contact you and confirm your suitability for the property. Making a bid for a property is seen as your consent for this information to be passed onto the other landlord. Without this information, they would be unable to process the application. Please contact the council or housing association you are registered with. We may also aggregate statistics that we gather about the visitors to the Site, traffic patterns, and services and provide these statistics to third parties; however, when we do, these statistics will not include any personal information that identifies individuals. We may also use, disclose and communicate your personal information if required to do so by law including by an order of any court. Although we use all reasonable means to ensure that the information you provide to us is not used by third parties for purposes other than those described in this Privacy Policy, Home Connections Lettings LTD is not responsible for any improper use of your personal information that is beyond our reasonable control.

Secured and Protected Personal Information

We will apply appropriate technical and organisational measures to ensure your personal information is secure. For example, we have systems in place to ensure that access to personal information is restricted to authorised individuals on a strictly need-to-know basis. We instruct our employees with access to your personal information that it is to be used only in adherence with the principles set forth in this Privacy Policy and the laws applicable to each specific business. The only employees who have access to your personal information are administrative personnel. Employees who misuse customer personal information may be subject to disciplinary action. When we need to share personal data with our partners, for example the local authority, our relationships are governed by our contracts with them which include strict data sharing and confidentiality protocols. We may share your information without seeking your consent first. This may be with a Partner Landlords or Local Authorities, Agencies committed to protecting public funds and/or preventing fraud in line with the National Fraud Initiative, Police and other relevant authorities (e.g. Department of Work & Pensions, Probation Service, HM Revenue and Customs) in relation to the prevention and detection of crime, the apprehension of offenders or the collection of tax or duty.

Data records

Any information provided will not be used for any other purpose without your permission and will not be kept longer than necessary. If you are concerned about providing your personal information online, please contact us and we will arrange alternative means for you to provide this information.

Your rights

Home Connections is committed to upholding your rights in respect of your personal data. Through the provision of our privacy notice, we will be open and transparent about how and why we use your personal information. You have the right to ask what personal information we hold about you and to request a copy of your information. This is known as a 'subject access request'(SAR). They need to be requested from the council or housing association you have applied to. If you are seeking to obtain specific information, we recommend you clarify the details of what you would like to receive in your written request. Individuals are entitled to have personal data rectified if it is inaccurate or incomplete. To keep your records accurate, we recommend that you inform the council or housing association you are registered with at any time your details change. You are also entitled to request the deletion or removal of personal data where there is no compelling reason for its continued processing. This is not an absolute right, and the circumstances of any such request and the need to continue processing the data will be considered. In some circumstances, you can ask the council or local authority to restrict processing, in case you disagree with the accuracy of personal data, unless there are compelling legitimate grounds for the processing or the processing is for the establishment, exercise or defence of legal claims. If you'd like to get more informed about your rights, you can contact the council or local authority you've applied to.


Cookies are small pieces of data stored by your Internet browser on your computer's hard drive, which permits us to recognize you when you access this Site. If you are browsing, a cookie is used to help us measure the number of visits, average time spent, page views, and other statistics relating to your use of this Site. If you are searching, a cookie is used to carry the search request data from the request page to the results page. This cookie, by itself, doesn't tell us your email address or who you are. If you decide to register for any of our services, we may collect additional information, for example, to make a housing application. Please note portions of this Site will not function if you do not accept cookies.

Website Links

This site contains links to other sites. Home Connections is not responsible for the privacy practices or the content of these sites and while we monitor and review the sites we are linked with we cannot fully endorse or be responsible for any losses resulting from any externally linked sites. Use of any information you provide to any other site will be governed by their own privacy policy and is not in any way our responsibility.

Changes in the Privacy Policy

Home Connections Lettings LTD reserves the right to modify or supplement this Privacy Policy statement at any time. Your continued use of this Site will constitute your acceptance of the new terms and their application to your use of this Site and the personal information disclosed for such use, including personal information previously furnished us, as if they were the initial terms, and your consent to the use of your personal information as described in this privacy policy and elsewhere at our Website. However, we will seek your consent if we want to use your personal information for purposes other than those you have agreed to previously.
Valid HTML 4.01!    Valid CSS