You can bid any time - day or night using our website and telephone bidding line. Your bidding position depends on your points level, not when you put on your bid, so it is not important when you place your bid. Bids can be placed up to midnight on Mondays.
Please note that some of our viewings are at short notice and it is very important that you give us your correct phone number so we can contact you. You may miss out on a viewing if we are unable to contact you in time. You can supply this information to us in writing or by phoning the lettings Team on the Freephone: 0800 040 7989 and ask to be put through to lettings.
We may not always have time to send you a letter confirming a viewing. You will be informed on the phone as to the date and time of the viewing and the address details of the property. This will be your notification of the viewing and you will be advised whether a letter will be sent or not.
Please make sure if you are invited to view a property that you bring some personal identification with you to the viewing and some recent proof of address suc
The Home Connections automated telephone service has instructions in 9 community languages in addition to English. These are: Sylheti, Cantonese, French, Somali, Turkish, Arabic, Punjabi, Urdu, Vietnamese.Please note that while we move to the new system these will not be operational for a short period after launch
The demand for our homes far exceeds the supply. We regret we are not able to help everybody who applies to us. Those people we can help may wait many years. Therefore we positively encourage you to consider other housing options. The Homebuy scheme helps certain groups of people to buy a home on the open market. For further details, and who to contact, click on "Other housing options" below